My Body Tracker Support
Use the steps below for the most common My Body Tracker issues. If you are signed in, keep the app open while troubleshooting so your current account and sync state remain available.
Food or barcode result looks wrong
Check the serving size and source shown on the item. For packaged foods, compare against the current product label. For restaurant foods, compare against the restaurant’s official nutrition information when available.
Apple Health or Health Connect
Open your device health-permission settings and confirm My Body Tracker can read or write the categories you selected. Return to My Body Tracker and run the import or sync again.
Account or sync issue
Confirm you are signed into the intended My Body Tracker account, then reload the app. Avoid creating a second account when you are trying to recover existing data.
Subscription issue
If the subscription was purchased through Apple or Google, manage or restore it through that store account. Web purchases should be managed through the billing controls shown in My Body Tracker.
Privacy or deletion
Review the Privacy Policy. Use My Body Tracker’s export or account controls for data requests available in the product.